An AI interviews the people who know your workflows in a chat. The result is process documentation that stays current with every conversation, with a source for every statement.
The free trial package (10 credits, once per company, while the allocation lasts) lets you try a first interview, and your account is ready right away.
Hosted in Germany · AI processing in the EU · DPA under Art. 28 GDPR · Materials for your works council
The AI asks follow-up questions in a chat, your team answers in its own words.
Click your way through: every view is rebuilt from the app and responds the way it does there. In the app everything lives in five places: Overview, Tasks, People, Knowledge and Handover.
Interview · Goods receipt
Duplicate worknew
The warehouse enters the delivery note into LagerApp, and accounting copies it again into the invoice list.
Knowledge tied to one personnew
Approvals and decisions run through Bernd Vogel. Nobody else in the department has a comparable role.
Contradiction
Mr Vogel and Ms Krüger describe the approval path differently. Choose what applies.
Content from the demo workspace “Muster GmbH”, all names fictional.
The AI runs a first chat interview on the department, core processes and systems, and asks who knows the workflows in detail.
The AI suggests inviting the colleagues who were named, and you approve with one click under “Tasks”. Those invited need no account of their own. Their questions build on what has already been said, and they answer in about 15 to 20 minutes, whenever it suits them.
When management says “it runs through SAP” and the team says “it runs on three spreadsheets”, the AI flags exactly that spot and puts it to you under “Tasks” for a decision. Spots like these are good starting points for automation.
Process steps, roles, systems, handovers and pain points are documented in a clear structure, with a source for every statement. The analysis shows where automation can start first. A handover link lets a successor or consultant read the current state without an account.
As soon as nothing new comes up, the AI stops asking, and everyone gets back to their work.
In every company, each process exists three times. There is the way it is documented, the way management believes it runs, and the way it actually runs.
The 2021 handbook, carefully written and reflecting how things stood before the last system change.
The picture in management's heads, plausible and tidy. In a few places, day-to-day work has long since moved on.
Spreadsheets, quick words across the hallway and knowledge carried by a single person. This is the process your team works with every day, and it is exactly the one wissa puts on paper.
wissa makes the real process visible. Each person shares what they know once, and the documentation grows with every conversation. That way automation, onboarding and cover all build on what actually happens in your company.
wissa.ai asks, listens and writes the result itself. Your team shares what it knows, then reads and corrects what has come out of it.
The AI works its way from one knowledge holder to the next and suggests inviting the colleagues who are named in conversation. You approve, or let invitations go out automatically.
The AI notices when nothing new comes up on a topic and then stops asking. That keeps every conversation short and the effort easy to plan.
Where target and reality diverge, both statements appear side by side, each with its source. You see where day-to-day work differs from what the handbook says.
Every further interview extends the documentation, so it grows along with your company. On top of that, wissa checks back at intervals on its own to see whether anything has changed. These freshness checks run on your credit balance and can be paused at any time.
Built for GDPR-compliant use, with hosting in Germany, AI processing in the EU and a DPA under Art. 28 GDPR. Your team learns openly what its answers are used for, and the interviews describe workflows, roles and systems.
How wissa.ai differs from a wiki, a BPMN modeller and screen recording: Process documentation software · Knowledge management software
Billing runs on interview credits. Try wissa for free, then choose the subscription that fits your team.
wissa is made for businesses. You choose your package in your account and pay by credit card, SEPA direct debit or PayPal, or on invoice after a short request if you prefer. Invoices arrive as PDF. All prices net, plus VAT.
An example calculation with two assumptions: classic process mapping with workshops, interviews and alignment meetings takes around half a person-day per person, and with wissa we assume about 30 minutes per person for the interview and a short follow-up session. Both sides count the time of the people interviewed.
Example calculation based on assumptions, not measurements: half a person-day per person for the classic approach, 30 minutes for interview and follow-up and about 10 credits per interview with wissa. Both values count the time of the people interviewed; external support, coordination and approval are not included on either side. Actual effort and credit usage may differ.
For mid-sized companies whose workflows grew over years and whose decisive details live in the heads of experienced staff.
Set-up routines, special cases, the trick with one particular supplier: knowledge that appears in no work instruction because nobody ever wrote it down. wissa asks for it while the experienced colleague is still with the company.
Quote, order, invoicing, complaints: processes with many handovers and quick arrangements. The documentation shows where work gets stuck and where automation can start.
Anyone hiring, handing over or preparing for an audit needs process descriptions that show how work is really done. wissa provides the content basis for them, and every statement stays traceable to its source.
A good rule of thumb: if your company notices when one particular person is on holiday, wissa.ai was built for you.
Most of what a company knows lives in the experience of individual employees. Knowledge transfer works best while the person is still there and glad to share what they have learned over the years.
When an experienced employee leaves, there are often only a few weeks for the handover. wissa.ai interviews them in a structured way about workflows, exceptions and contacts and records what they have built up over the years. Tacit knowledge becomes documentation the successor can work with well.
Knowledge Transfer Plan for Departing Employees (Template) →New colleagues ask the same questions in their first weeks as their predecessors did. With up-to-date process documentation, the answer is in the onboarding plan, and experienced staff have more time for their own work.
Employee Onboarding Checklist: Process from Day 1 to 90 →Good cover knows what to do, special cases included. The interviews produce a description of each task discussed, with steps, systems and contacts that the stand-in can rely on.
Vacation Coverage Plan Template & Deputy Rules →Interviewing employees touches co-determination and data protection. We built both in from the start.
Hosting in Germany, AI processing in the EU and a data processing agreement under Art. 28 GDPR that you conclude online (in German). It sets out the deletion rules and lists all sub-processors.
Using wissa usually requires co-determination. For involving the works council, the app provides a package that discloses the flow and sample questions of the interviews. wissa does not assess people or produce rankings or comparisons, and we recommend making participation voluntary.
Everyone sees what their answers are used for. People who share their knowledge get the appreciation it deserves.
“I have seen too many automation projects fail against the target picture. wissa exists so companies first understand how they really work.”Founder, wissa.ai
The first conversation is designed for about 15 to 20 minutes, and anything still open is covered in a short follow-up session. The interview can be paused at any time and resumed later.
No. Respondents receive a personal invitation link and can answer straight away in the chat.
wissa is built for GDPR-compliant use: platform and database run on servers in Germany, AI processing runs in the EU, and you conclude the data processing agreement under Art. 28 GDPR online. It lists all sub-processors, including those for delivery and email sending. Using wissa usually requires co-determination. For involving the works council, the app provides a package with the flow and sample questions of the interviews. wissa does not assess people or produce rankings, and we recommend making participation voluntary.
Structured process documentation (steps, roles, systems, handovers, pain points) together with a prioritised analysis of where automation can start. Every statement remains traceable to its source.
Process mining reads system logs and shows exactly what happens inside systems. wissa captures the knowledge in people's heads: exceptions, workarounds and the “this is how we really do it”. The two complement each other well.
Starter at €79 per month (100 credits monthly, about 10 interviews) or Business at €149 per month (250 credits monthly, about 25 interviews), both cancellable monthly; a free trial package with 10 credits, usually enough for one interview including the analysis (once per company, valid for one month, with company details and DPA, while the allocation lasts), lets you get to know wissa. Additional credits cost €79 per 100 credits, valid for 12 months. For more capacity there is Enterprise, with credits and user seats as needed, payment on invoice and personal onboarding, price on request. Roughly 10 credits are one completed interview including the analysis and the documentation update (billed by actual AI usage, so a short conversation costs less and a long one more). Respondents need neither an account nor a licence of their own, however many there are. All prices net, plus VAT.
Right away. Create an account above and get started immediately. The free trial package with 10 credits is usually enough for one interview including the analysis; after that you choose Starter or Business.
For companies with roughly 10 to 250 employees where a lot of knowledge sits with individual people: manufacturing, trades, logistics, services, administration. Typical occasions are an upcoming resignation or retirement, preparing for an audit, fast growth or a handover to the next generation.
Ideally by asking early: as soon as a resignation or retirement is certain, the AI interviews the person in a structured way about workflows, exceptions, contacts and the tricks that are written down nowhere. Invite the colleagues who take over the tasks as well, so everyone can see what is still open. The result is process documentation with a source for every statement that stays when the person leaves. Our guide on the topic shows how to use the notice period for it.
Partly. Wikis and knowledge bases are good repositories for knowledge that someone writes down. wissa.ai starts one step earlier: it draws the expert knowledge out of people's heads by interview and turns it into structured process documentation with roles, systems and handovers. Simply keep using your existing wiki, and carry over what the interviews capture via Markdown export whenever you need to.
With the workflows where it makes the biggest difference: where only one person knows the answer, where things regularly stall, or where a stand-in often has to ask. Three to five processes are enough to begin with, and the overview of your processes grows with every further interview.
wissa simply asks again: another interview updates the affected parts, and wissa puts statements that contradict earlier ones to you under “Tasks” for clarification. With freshness checks, wissa also checks back on its own at intervals, and sooner after a cluster of contradictions or a change in staff. The checks run on your credit balance and can be paused at any time. Every new version shows what has changed since the previous one.
Under “Handover” you choose which areas to include and create a read-only link, for example for a successor, a consultant or management. Whoever opens the link needs no account and sees the open points first. The link is valid for 30 days by default, 180 at most, and can be revoked at any time. It never contains the contact details of the people interviewed.
Hands-on guides for mid-sized companies: document processes, secure knowledge, map the organization.
How to document processes step by step: what process documentation contains, how to capture business processes and keep them current.
How to implement knowledge management in a company: five steps, seven knowledge management methods compared and the mistakes to avoid.
Create an org chart online, in Word/PowerPoint or with org chart software: a 6-step guide, responsibilities by role and a free template.
We answer personally and are glad to take time for your questions. If you would like to start right away, create an account above. It is ready immediately, and the free trial package lets you try a first interview while the allocation lasts.